Support

General

What do I get with my purchase?

All products are digital downloads and come in a compressed Zip format. For sublimation design - JPG and PNG files. For vector graphics - AI, EPS 10, SVG, PNG files.
Also, this lists of the file types, included in the actual product files, you can find in Product specs in each Product page.

How do I get my purchase?

After your payment is confirmed, your order will be instantly available for downloading. You will also receive a confirmation email containing download links for each listing purchased.
Alternatively, all the files always available in the Purchases tab in your Account.

I can’t seem to find my download notification email.

You need to check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs.

May I sell products that I create with EphrazyGraphics designs?

Yes, with Commercial License. For more details on these use cases and a full explanation of how these licenses work, read our License FAQ

Trouble shooting

Please allow up to 24 hours for my response, as I am not at my computer 24/7. I will do my best to resolve your issue in a timely manner.

Return Policy

Due to the nature of my products, returns are not accepted. No refunds will be issued. Please know that your complete satisfaction is my number one priority. Please contact me if you have any concerns or questions about your order.

Contact Us

Need further assistance?

If, somehow, you haven’t found answers to your questions, feel free to contact us.

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